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Cxquest

CXQuest is a technology and business insights platform. It covers digital transformation and fintech trends helping enterprises navigate the changing landscape of the modern economy through strategic content and innovation news.

Cxquest's Articles

Startek Wins Excellence in Change Transformation

Startek, a global digital-first CX solutions provider, recently won the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026

2026/03/08

MICE Industry: Mach Conferences Expanding into a Holistic Travel Ecosystem

Fragmentation is common across the Meetings, Incentives, Conferences, and Exhibitions (MICE) ecosystem. And it directly affects customer and employee experience

2026/03/08

Trends Transforming Education, Business, and Service CX

A new CXQuest.com analysis explores the major trends transforming education, business, and service industries—and why CX leaders must rethink how experiences are

2026/03/08

Sales AI Assistant: How DRA Homes Is Transforming Real Estate CX with Multilingual AI

At the CREDAI Chennai Fairpro exhibition, DRA Homes launched the city’s first multilingual Virtual Sales AI Assistant. The tool provides instant project information

2026/03/08

Peter Cross on Customer Experience Leadership: Why Start with the Customer?

Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead

2026/03/06

AWWA Partners with Amazon India to Empower Women Entrepreneurs from Army Families

Announced during the International Women’s Day celebrations at Amazon’s ElevateHER event, the MoU aims to onboard hundreds of AWWA women entrepreneurs onto Amazon

2026/03/06

AI Data Cloud: How Wakefit and Snowflake Are Transforming Customer Experience with Unified AI

Direct-to-consumer brand Wakefit is accelerating its AI-first transformation with Snowflake’s AI Data Cloud. The goal is simple: unify data, automate intelligence

2026/03/06

Listener-side Accent Conversion: How Krisp’s Voice AI Improves CX, Meetings, and Voice Agents

Krisp has introduced Listener-side Accent Conversion, a real-time voice AI technology designed to improve how accented English is understood in live conversations

2026/03/06

Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy

Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales

2026/03/06

Agentic Observability: How New Relic’s Agentic Platform Is Transforming AI-Driven Operations

At the developer event New Relic Advance, New Relic introduced its Agentic Platform, a no-code environment for building and governing AI agents directly within

2026/03/06