Buy CryptoMarketsSpotFuturesSNDKEarnEvent CenterRewards Hub
More
$1,000,000 TradFi Gala
Sign Up
OTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buyOTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buy
Learn/Trading Guide/User Guide/How to Subm... OTC Ticket

How to Submit an OTC Ticket

Author: MEXC
Jul 16, 2025MEXC
0m
#Basic#Beginners
TOFU Story
TOFU$0.0004778+286.88%
Optiview
OV$0.2278-55.14%
Bitcoin
BTC$64,742.64+1.68%

OTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buy cryptocurrencies or prepare to sell cryptocurrencies for fiat currency, you need to use OTC trading.

If you encounter any issues while using OTC trading on the MEXC platform, you can go to the ticket submission page to fill out and submit the corresponding information. The MEXC OTC customer service team will respond to you within 24 hours via email.

1. On the Website


Open the MEXC official website homepage and log in to your personal account. Scroll down to the bottom of the page and click on [Submit an Enquiry] under "User Support" to enter the corresponding page.



Click on [OTC Consultation] to switch to the OTC ticket submission page. Fill in the issue category, inquiry title, detailed description, email address, and upload attachments (optional), then click the [Submit] button.

Currently, the issue category options include "P2P orders," "Global bank transfers," "Buying crypto with a credit card," "Buying crypto from a third party," "MEXC Card," "OTC trading security issues," and "Others."

In the "Detailed Description" field, please provide detailed information about the issues you encountered during OTC trading. The MEXC OTC customer service team will respond to you via email within 24 hours.


2. On the App


Open the MEXC App and log in. On the homepage, tap on [More] and select [Submit a Request] under "Support."

On the ticket submission page, tap on [OTC Consultation] to switch to the OTC ticket submission page. Fill in the issue category, inquiry title, detailed description, email address, and upload attachments (optional), then click the [Submit] button.

Currently, the issue category options include "P2P orders," "Global bank transfers," "Buying crypto with a credit card," "Buying crypto from a third party," "MEXC Card," "OTC trading security issues," and "Others."

In the "Detailed Description" field, please provide detailed information about the issues you encountered during OTC trading. The MEXC OTC customer service team will respond to you via email within 24 hours.


Disclaimer: This information does not provide advice on investment, taxation, legal, financial, accounting, consultation, or any other related services, nor does it constitute advice to purchase, sell, or hold any assets. MEXC Learn provides information for reference purposes only and does not constitute investment advice. Please ensure you fully understand the risks involved and exercise caution when investing. The platform is not responsible for users' investment decisions.

Market Opportunity
TOFU Story Logo
TOFU Story Price(TOFU)
$0.0004778
$0.0004778$0.0004778
+229.51%
USD
TOFU Story (TOFU) Live Price Chart

Popular Articles

View More
MEXC On-Chain Daily Report: SEC cancels crypto rule meeting, further delaying exemptions

MEXC On-Chain Daily Report: SEC cancels crypto rule meeting, further delaying exemptions

Updated: August 17, 2026, 09:30 (UTC+8) | Author: MEXC Headlines Bitcoin ETFs saw $385 million in weekly net outflows as BTC fell 2.87% Cosmostation to discontinue wallet services in September SEC

Author: MEXC
MEXC Alpha Trader Weekly | NFP Turns Negative, BTC Stalls at $64K — Can Rate-Cut Bets Break the Deadlock?

MEXC Alpha Trader Weekly | NFP Turns Negative, BTC Stalls at $64K — Can Rate-Cut Bets Break the Deadlock?

Week 2 of August 2026 Statistics Period: August 5, 2026 – August 11 Data as of: August 11, 2026 Core Narrative Over the past week, the crypto market remained range-bound amid macroeconomic data and

Author: MEXC
Best Ourbit Alternatives: Is an 8/10 Trust Score Enough Without a Fee Schedule?

Best Ourbit Alternatives: Is an 8/10 Trust Score Enough Without a Fee Schedule?

MEXC is the strongest overall Ourbit alternative for most traders, with fees you can verify on official pages, an officially documented 500x tier on BTC and ETH, and a public proof-of-reserves page

Author: Sarah Chen
MEXC On-Chain Daily Report: SEC Considers Crypto Fundraising Exemption Framework

MEXC On-Chain Daily Report: SEC Considers Crypto Fundraising Exemption Framework

Updated: August 12, 2026, 09:30 (UTC+8) | Author: MEXC Headlines SEC considers crypto fundraising exemption framework Coinbase Business enables AI agent payments Anchored launches three tokenized

Author: MEXC

Hot Crypto Updates

View More
Strategy Stops Buying Bitcoin: Saylor's Never-Sell Era Ends as MSCI Threatens a $2.8 Billion Index Exit

Strategy Stops Buying Bitcoin: Saylor's Never-Sell Era Ends as MSCI Threatens a $2.8 Billion Index Exit

Key Takeaways Strategy (MSTR), the largest corporate Bitcoin holder, has not bought BTC in seven weeks and sold roughly 1,690 BTC worth about $108.6 million on August 10, its second disposal of 2026,

Author: OoJae
MEXC Alpha Trader – Industry Daily (August 18, 2026)

MEXC Alpha Trader – Industry Daily (August 18, 2026)

I. Macro and Market Sentiment (Market Data) · BTC Price: $64,125 (24h +1.67%) · Funding Rate: +0.0047% · Fear & Greed Index: 40 (Neutral) (Key Events Ahead) · Three major events are in focus this

Author: MEXC
Why Is Bitcoin Down? BTC Hits 10-Day Lows Near $62,500 as In-Line CPI Fails to Spark a Rally Key Takeaways

Why Is Bitcoin Down? BTC Hits 10-Day Lows Near $62,500 as In-Line CPI Fails to Spark a Rally Key Takeaways

Key Takeaways Bitcoin (BTC) fell to a 10 day low around $62,500 and trades near $62,800 to $63,000 to start the week, down roughly 4% over seven days despite July inflation data landing exactly on

Author: OoJae
MEXC Alpha Trader – Industry Daily (August 17, 2026)

MEXC Alpha Trader – Industry Daily (August 17, 2026)

I. Macro & Market Sentiment (Market Data) · BTC Price: $63,069 (24h +0.08%), with the price consolidating within a narrow range · Funding Rate: +0.0063%, remaining positive but at a low level · Fear

Author: MEXC

Trending News

View More
CXMT Stock Briefly Tops RMB 4 Trillion as Investors Rush Into China’s Memory-Chip Leader

CXMT Stock Briefly Tops RMB 4 Trillion as Investors Rush Into China’s Memory-Chip Leader

CXMT briefly surpassed RMB 4 trillion in market value after its Shanghai IPO. Its growth is real, but limited float and DRAM cyclicality raise risks.

Hyperliquid HIP-3 Open Interest Reaches Record $4.3 Billion

Hyperliquid HIP-3 Open Interest Reaches Record $4.3 Billion

Hyperliquid HIP-3 open interest has reached a record $4.3 billion as traders move into 24/7 stock, index and commodity perpetual markets.

Russia Crypto Holdings Cap: Why the 25% Limit Matters

Russia Crypto Holdings Cap: Why the 25% Limit Matters

The Bank of Russia is proposing to limit cryptocurrency held by professional financial-market participants to 25% of their total equity. The measure would place a prudential ceiling on the amount of b

Printr Shutdown: Why the Airdrop Was Canceled

Printr Shutdown: Why the Airdrop Was Canceled

Printr has announced that it will discontinue operations on August 31, 2026, and cancel its anticipated airdrop. The decision closes a short but eventful period for a project that attempted to build a

Related Articles

View More
How to Download MEXC App: Android, APK, iOS, and What to Do If It's Not in Your App Store

How to Download MEXC App: Android, APK, iOS, and What to Do If It's Not in Your App Store

Download the MEXC app from Google Play or the Apple App Store in most countries, or install the official APK from mexc.com/download on Android where the store listing is unavailable, with the web vers

Author: MEXC
MEXC Fees Explained: Complete Trading, Futures & Withdrawal Fees Guide

MEXC Fees Explained: Complete Trading, Futures & Withdrawal Fees Guide

Whether you are an experienced cryptocurrency trader or just getting started, understanding trading fees is essential to navigating the market and improving your trading experience. MEXC, a leading gl

Author: MEXC
What Is MEXC Earn？

What Is MEXC Earn？

1. What is MEXC Earn?MEXC Earn is a one-stop product launched by MEXC to help users discover a variety of token-holding earning opportunities. It covers flexible savings, fixed savings, and on-chain e

Author: MEXC
How To Sign Up for a MEXC Account

How To Sign Up for a MEXC Account

The steps to sign up for a MEXC account are identical for both iOS and Android users. Here, we provide a demonstration of the process using the iOS interface.Open your MEXC App. For new users, the fir

Author: MEXC
Sign Up on MEXC
Sign Up & Receive Up to 10,000 USDT Bonus
Is Your Stablecoin Truly Safe?
Is Your Stablecoin Truly Safe?Is Your Stablecoin Truly Safe?
Know the risks of USDT, USDC, OpenUSD & USD1