Cxquest

CXQuest is a technology and business insights platform. It covers digital transformation and fintech trends helping enterprises navigate the changing landscape of the modern economy through strategic content and innovation news.

Cxquest's Articles

ICANN85 in Mumbai: Why Internet Governance Now Shapes CX Strategy

ICANN85 in Mumbai: Why Internet Governance Is Becoming a CX Imperative for Digital Leaders Ever tried resolving a customer issue that spiraled across regions, languages

2026/02/05

Yuto Horigome and G-SHOCK: A CX Lesson in Cultural Trust and Brand Experience

What Casio’s G-SHOCK × Yuto Horigome Partnership Teaches CX Leaders About Cultural Trust at Scale The moment the brand stopped talking—and started skating Imagine

2026/02/05

Automation in 2026 With Agentic AI: How CX Leaders Rebuild Broken Journeys

Agentic AI in Customer Experience: Why CX Leaders Are Rethinking Automation in 2026 Ever watched a customer journey collapse… quietly? A customer starts on chat

2026/02/05

AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating Model

Why Zendesk’s New COO Signals a Hard Pivot to AI-First Customer Service Ever watched a brilliant AI pilot die quietly inside an organization?The model works. The

2026/02/04

PlastIndia 2026: How SABIC’s Experience-Led Innovation Signals the Future of CX

Ever walked a massive expo floor and felt overwhelmed by shiny tech, bold claims, and buzzwords—yet struggled to see how any of it actually improves customer or

2026/02/04

Conversational AI in Endpoint Management: Why CX and EX Teams Can’t Ignore It

When IT Talks Like Humans: Why Conversational AI in Endpoint Management Is a CX Game-Changer Ever watched a frontline employee stare helplessly at a frozen screen

2026/02/04

India’s GCCs: From Cost Centers to Global Innovation Engines

India’s GCCs Are No Longer Back Offices: They’re Becoming Global Innovation Engines Ever sat in a leadership review where the India GCC team presented faster delivery

2026/02/04

Ideological Echo Chambers: The Hidden CX Cost of Engagement-Driven AI

When Algorithms Shape Belief: The Hidden CX Cost of Ideological Echo Chambers Ever noticed how your digital feeds rarely challenge you anymore? The opinions feel

2026/02/04

AlUla Emerging Market Economies Conference: Why CX Leaders Should Pay Attention

What the AlUla Emerging Market Economies Conference Reveals About the Future of CX in a Fragmented Global Economy Ever watched a carefully designed customer journey

2026/02/04

Safe Dubai 2026: What Intelligent Infrastructure Teaches CX Leaders About Risk and AI

What Can CX Leaders Learn From Safe Dubai 2026 About Intelligence, Risk, and Experience Design? What happens when systems fail quietly—and no one notices until

2026/02/03