Cloud‑based system speeds up patient flow at public clinics, 81pc seen within 60 minutes, says deputy health minister

KUALA LUMPUR July, 8 — The implementation of the Cloud-Based Clinical Management System (CCMS) at government health clinics has helped reduce patient waiting times, with 81 per cent of patients now able to see medical officers within 60 minutes.

Deputy Health Minister Datuk Hanifah Hajar Taib said the adoption of the Dental Information System (DIS) at dental clinics and the District Hospital Information System (DHIS) at hospitals had also improved service efficiency while helping to address long waiting times and congestion at public healthcare facilities.

She said before CCMS was introduced, patients at some health clinics had to wait up to three hours to see medical officers, depending on patient turnout and the clinic’s workload.

“Current monitoring data shows 81 per cent of patients are able to see medical officers within 60 minutes, while the remaining 19 per cent receive treatment within 60 to 90 minutes, depending on the severity of cases and the clinic’s workload,” she said during the question-and-answer session in the Dewan Rakyat today.

She was responding to a question from Salamiah Mohd Nor (PN-Temerloh) on the effectiveness of public healthcare digitalisation initiatives, including MySejahtera and electronic health records, in reducing congestion at public hospitals.

Hanifah Hajar said MOH would continue expanding healthcare digitalisation, with plans to implement CCMS at 2,917 health clinics and DIS at 728 dental clinics nationwide by 2028.

On MySejahtera, she said the application allowed the public to make appointments for 18 types of healthcare services at health and dental clinics.

She said the platform had recorded 29 million appointment transactions to date, with the service set to be expanded to specialist clinics at hospitals.

The ministry is also integrating CCMS with MySejahtera, which currently stores health records of about 30 million individuals.

The records include vaccination details, 12 million prescription records, five million dental records, five million health screening records and one million clinic visit summaries, enabling easier access to patient information, faster treatment and better continuity of care across healthcare facilities.

To a supplementary question from Datuk Dr Richard Rapu @ Aman Begri (GPS-Betong) on digital system implementation in public healthcare facilities in Sarawak, Hanifah Hajar said 174 health clinics and 11 dental clinics in the state had adopted the system.

For hospitals, she said DHIS was currently being implemented at one hospital in Sarawak and would be expanded to 151 hospitals nationwide by 2030. — Bernama