# Deposits & Withdrawals
As requested by the NeurochainAI (NCN) project team, MEXC will temporarily suspend deposits and withdrawals of NCN from Aug 14, 2025, 11:00 (UTC). We apologize for any inconvenience this may cause. Thank you for your support!
As requested by the Meow Motion (MEOW) project team, MEXC has temporarily suspended MEOW trading. We apologize for any inconvenience this may cause. Thank you for your support!
Withdrawal fees refer to the fixed cost required for each digital asset withdrawal, used to cover the blockchain network fees when transferring cryptocurrency outside of your MEXC account.Note: Withdrawal fees are determined by the respective blockchain network. In cases of network congestion or other factors, the fees may be adjusted by the network. You can view the real-time fee rate on the withdrawal page, the amount shown there is the most accurate. If you have any questions about withdrawal fees, feel free to contact our online Customer Service.Reminder: Withdrawals to another MEXC user address are free of charge and will be credited quickly.For a full overview of trading, deposit, and withdrawal fees, please visit the MEXC Fee page.For additional details regarding withdrawals, please refer to the following resources:How to Make a Withdrawal on MEXCHow to Set Withdrawal SettingsWithdrawal Not ReceivedCommon Withdrawal Issues and How to Resolve Them
1. What if I withdraw to the wrong address?If your withdrawal is still in one of the following statuses, Pending Verification, Under Review, or Pending Processing, you can cancel it on the Funding History page (under the Withdrawal tab) and reinitiate the withdrawal using the correct address.Web: On the MEXC homepage, go to Wallets →Funding History→ click on the Withdrawal tab, and cancel the request there.App: On the MEXC App homepage, tap your profile icon →select Transactions → Deposits/Withdrawals →tapthe Withdrawal tab, and cancel the request there.However, if you've already confirmed the withdrawal via email or SMS, the request will automatically be submitted to the blockchain and cannot be canceled. Due to the anonymous nature of blockchain addresses, MEXC cannot retrieve funds sent to the wrong address. If this happens, you'll need to try contacting the owner of the receiving address through other means to negotiate the return of your assets.2. Withdrawal Successful But Not ReceivedOnce your withdrawal is completed, if your account is linked to an email address, you will receive a confirmation email. You can also view the confirmation via your notifications:Web: Click the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.App: Tap the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.If your withdrawal from MEXC to another platform has not arrived, but the transaction shows as confirmed on the blockchain, you can copy the withdrawal TxID and contact the receiving platform's customer service team for assistance.For instructions on how to locate your TxID, please refer to: How to Find TxIDs on MEXC.Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.3. Withdrawal Returned by Receiving PlatformIf a withdrawal to another platform is returned to your MEXC wallet, manual processing is required to credit the assets back to your account. Please follow the steps below:Web: Go to the MEXC homepage → scroll down and click Help Center → Uncredited Deposit Return Application → select Withdrawal from MEXC to another platform was returned, then follow the instructions to complete the form.App: Open the MEXC App (homepage) → go to More → swipe to the bottom and tap Help Center → Uncredited Deposit Return Application → select Withdrawal from MEXC to another platform was returned, then follow the instructions to complete the form.Manual credit processing will be completed within 1-3 business days. Please wait patiently after submitting your application.Note: The amount returned may be different from the original withdrawal amount due to fees deducted by the receiving platform.4. What to do if I forgot to enter the Memo or entered the wrong Memo
As requested by the Alkimi (ADS) project team, MEXC will temporarily suspend deposits, withdrawals, and trading of ADS from Aug 14, 2025, 06:00 (UTC). We apologize for any inconvenience this may cause. Thank you for your support!
As requested by the Meow Motion (MEOW) project team, MEXC has temporarily suspended deposits and withdrawals of MEOW. We apologize for any inconvenience this may cause. Thank you for your support!
1. Explanation of Unreceived Withdrawals:For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address. Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.On MEXC, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.Step 2: Confirmation on the blockchain network.During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain's transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the TxID to view the transaction's confirmation status on the corresponding blockchain explorer.Step 3: The receiving party acknowledges and confirms the transfer.Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.2. Withdrawal Statuses and Corresponding Solutions:Withdrawal StatusStatus ExplanationSolutionPending VerificationWithdrawal request submittedThis withdrawal requires a secondary confirmation. A confirmation link has been sent to your registered email or phone number. Please access the link and verify the last four digits of the withdrawal address. If the address includes a Memo or Tag, enter the last four digits of the public address.Under ReviewWithdrawal request is under manual reviewYour withdrawal is currently being reviewed. The estimated processing time is 5-60 minutes.Pending ProcessingWithdrawal request is waiting for system processingIf your withdrawal remains in "Pending Processing" status for an extended time, please double-check whether the specific withdrawal channel is currently functioning.Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again.Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance.ProcessingWithdrawal is being processed by the systemThe withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: How to Cancel a Withdrawal.Pending Blockchain ConfirmationAwaiting confirmation from the blockchain networkThe withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain.Pending Block ConfirmationTransaction is waiting to be included in a blockThe withdrawal has been sent. Please wait for the transaction to be included in a block.CancelledWithdrawal request has been cancelledThe withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately.Withdrawal SuccessfulWithdrawal completed successfullyYour assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit.Reminders:1) If the status is Processing, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.2) If the status shows Withdrawal Successful but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.3) If the withdrawal request does not generate a TxID within 1 hour, please go to Wallets → Funding History → Withdrawal, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.
If you've initiated a withdrawal on the MEXC platform and wish to cancel it, follow the steps below:1) If your withdrawal request is still in its early stages, such as Pending Verification, Under Review, or Pending Processing, a Cancel Withdrawal button will appear on the withdrawal page. You can simply click it to cancel the action yourself.2) If your withdrawal status is Processing, it can no longer be canceled manually. In this case, you will need to contact Customer Service for assistance. Please note that successful cancellation is not guaranteed.3) If your withdrawal status shows as Pending Blockchain Confirmation, Pending Block Confirmation, or Withdrawal Successful, it cannot be canceled. Due to the anonymity of blockchain addresses, we are unable to trace the recipient. In such cases, you may need to try contacting the owner of the destination address through other means to resolve the issue.For a detailed explanation of the different withdrawal statuses and corresponding solutions, please refer to theWithdrawal Not Received article for more information.Recommended Reading:How to Make a Withdrawal on MEXC?How to Set Withdrawal SettingsHow to Export Deposit and Withdrawal History
As requested by the Dogelink (DOGEBSC) project team, MEXC will temporarily suspend deposits, withdrawals, and trading of DOGEBSC with the following arrangements:Deposits & Withdrawals: Aug 5, 2025, 06:00 (UTC). Trading: Aug 6, 2025, 06:00 (UTC). We apologize for any inconvenience this may cause. Thank you for your support!
Due to Aptos (APT) network maintenance, MEXC has temporarily suspended deposits and withdrawals on the Aptos network.Please Note:Deposit and withdrawal services are expected to resume on August 4. Please refer to the deposit/withdrawal page for further updates.We apologize for any inconvenience this may cause. Thank you for your support!